BALANCE EDUCATION is committed to protecting the privacy and personal data of all individuals who interact with our website, services, training programmes and educational content.
This Privacy Policy explains in detail how we collect, use, store, disclose and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies to:
website visitors
clients receiving hairstyle services
students enrolled in courses or workshops
individuals contacting us via forms, email or phone
2. Data Controller
BALANCE EDUCATION acts as the Data Controller for all personal data processed through this website and related services.
For privacy-related enquiries, data requests or complaints, users may contact us using the details published on our website.
3. Categories of Personal Data We Collect
We may collect and process the following categories of personal data:
3.1 Identification and Contact Data
Full name
Email address
Telephone number
Billing or invoicing details
Business name (where applicable)
3.2 Service & Education Data
Booking details
Course enrolments
Attendance records
Certificates issued
Training preferences and history
3.3 Communication Data
Messages sent via contact forms
Emails and correspondence
Feedback, reviews and testimonials
3.4 Technical and Usage Data
IP address
Browser type and version
Device type and operating system
Pages visited and session duration
Referral source
3.5 Marketing Data
Newsletter subscriptions
Marketing preferences
Interaction with campaigns
We do not intentionally collect sensitive personal data, unless required by law or explicitly provided with consent.
4. How We Use Personal Data
We use personal data for the following purposes:
Delivering hairstyle services and professional training
Managing course registrations and bookings
Communicating with clients and students
Processing payments and invoices
Providing customer support
Improving website performance and content
Sending marketing communications (with consent)
Complying with legal and regulatory obligations
5. Lawful Bases for Processing
We process personal data under the following lawful bases:
Contract – to deliver services and training
Consent – for marketing communications and optional cookies
Legal obligation – accounting and regulatory compliance
Legitimate interests – business operations, service improvement and security
6. Data Sharing and Third Parties
We may share personal data only with trusted third parties such as:
Payment processors
Website hosting providers
Email marketing platforms
IT and security providers
Legal or regulatory authorities (where required)
All third parties are contractually required to comply with UK GDPR.
7. International Data Transfers
If personal data is transferred outside the UK, we ensure appropriate safeguards are in place, including:
UK-approved standard contractual clauses
Adequacy regulations
Secure processing environments
8. Data Retention
We retain personal data only for as long as necessary:
